
FAQ
What is the currency of your prices?
Our prices are in USD
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Are you legit? How can we trust you?
All payments through PayPal are eligible for PayPal Purchase Protection program. Click here to read more about it. Or you can make your purchase on our eBay store and you will be eligible for eBay buyer protection program.
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I don't have PayPal account. How can I pay?
You can checkout through PayPal and use your credit card without an account. Go to our payments page for more detail.
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How much is shipping to my country?
Economy shipping for most bags are under $20. For the exact shipping amount, you can add the item(s) that you want into the cart and view your cart to see the shipping fee. You can do this even if you don't want to complete the checkout process yet.
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How long will I get my item(s)?
All items are shipped within 2-4 business days after payment is cleared. Economy shipping takes approximately 10-21 business days and Standard shipping takes approximately
8-12 business days to arrive. Please note that international delivery is highly depended on the courier company and local customs/duties.
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Can I track my item?
You will receive an email with the tracking details once it is available. However, economy shipping to some countries (e.g. Australia, Canada) can only be tracked in the origin country. As of Aug 2018, economy shipping to Canada is no longer available. Our Canadian customer can only choose standard shipping method.
Where is my item? Why haven't I received it?
In 1 out of 100 cases, delays happen. Economy shipping needs 30 business days and Standard shipping needs 15 business days for our local post office to start an investigation. We do not accept refund for late arrival items. We will issue a full refund only for lost/damaged items.
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Do you do wholesale?
Yes for some items. For wholesale price quote, please contact us and provide your location.
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STILL HAVE QUESTIONS?